Elliott Shore, ARL executive director, delivered the opening keynote address at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services in York, England in July of 2013.
In the presentation, he addressed the topic of a collaboration index.
On his listening tour, Shore has also heard suggestions for new, more useful types of measures. People have asked, could there be a cost-avoidance index? Could there be a collaboration index? Could there be an enterprise-fit index? Innovative libraries are not being rewarded for saving money, collaborating with peers, and fostering cultures that advance higher education. These qualities need to be captured somehow in the measures used to evaluate libraries.