Re-inventing the Library – the role of strategic planning, marketing and external relations, and shared services at the National Library of Scotland (PDF)
National Librarian and Chief Executive
National Library of Scotland
Edinburgh, Scotland, United Kingdom
In this IFLA conference report, the author notes:
The development of shared services, particularly for back office services, is an increasingly important issue for library and information services. NLS has developed a deep and ground breaking collaboration with National Galleries Scotland which will incrementally merge back office services including HR, IS/IT and facilities management whilst further exploring areas such as retail and enterprise services. The first successful shared service is a joint fund raising body established in the United States.
He mentions collaboration in other parts of the report as well.