Read this article in Issue 61 of Ariadne — “Share. Collaborate. Innovate. Building an Organisational Approach to Web 2.0” by Paul Bevan. He discusses the National Library of Wales’ approach to meeting user needs.
The National Library of Wales has recently published a new Strategy for the Web which integrates Web 2.0 with the existing Web portfolio and seeks to provide an approach to Web 2.0 which is focused on the organisation. Rather than centring on technical developments, this paper outlines a strategic research approach and discusses some of the outcomes which may speak to others seeking to engage with emerging Web technologies and approaches.